Frequently asked questions
What are the delivery charges to the Canary Islands and to international locations?
Pendiente de definir tarifas con Panadería Obando
What are the steps I should follow if I want to make a return?
To make a return, you need to contact us by phone 954 960 743 (our customer service hours are from Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 7:00 p.m.).
What is the delivery time for my order?
The delivery time for our orders is 48-72 hours from the time of payment.
What supermarket chains carry Obando products?
You can find our products in any of these establishments: Alcampo, Ahorramás, Condis, GM, Makro, ALDI (in all locations within Andalusia except Almería and in all locations in Extremadura except Plasencia), Eroski Malaga, El Corte Inglés.
Where are Obando products sold in the Canary Islands?
You can find our products in: Hiperdino, Spar, Kanali, as well as in some Gourmet shops.
Do you offer home delivery of bread?
No, we do not offer home delivery of bread. We only offer delivery of the products that are available for purchase on our website.
Where can I find your bread?
We bake bread every day and we serve it in our Utrera bakeries, as well as in some nearby towns. More information by telephone on: 954860743 or by email at: info@panaderiaobando.com.
What delivery service do you use?
The delivery service we use for our domestic orders is Correos Express. MAILBOX is commissioned for the international service, which can be outsourced to other companies such as UPS or TNT.
What payment methods are available?
We currently accept four payment methods:
- Credit or debit card
- Paypal
- Bank transfer, in this case making the payment directly to our account using the order reference number as the payment reference. (The order will not be shipped until the total amount has been received in our account.)
- Cash on delivery (3€ fee)
What if I haven’t received email confirmation of my order?
First, check to be sure that the confirmation email is not in your SPAM folder. If you haven’t received your confirmation email, it may be that you entered your email incorrectly when registering. You can call us on 954 960 743 (Monday to Friday from 10AM to 2PM and from 4PM to 7PM) or send us an email at info@panaderiaobando.com with your personal information, and we will locate your order.
Can I change or cancel an order that has already been carried out?
Once the payment is made, it is not possible to modify or cancel the order. If you need to add products to your basket, you can make an additional purchase. If this is your case and you are in the Canary Islands or an international location, contact us to adjust your delivery fees by telephone on: 954860743 or by email at: info@panaderiaobanco.com.
How can I request an invoice for my purchases?
When we ship your order, we will send you the invoice for your purchase. If you do not receive it, you can contact us by email at pedidos@panaderiaobando.com.
How can I check the status of my order?
To check the status of your order or to report a delay or other incident, you can contact us by email at pedidos@panaderiaobando.com or by telephone on 954 860 743. (Our customer support is available Monday to Friday from 10AM to 2PM and 4PM to 7PM.)
What if a product that I want is sold out?
If the product is sold out after having placed the order, Panadería Obando will contact you to offer you a satisfactory solution.
I am a supplier and would like to distribute your products. How can I do this?
I am a supplier and would like to distribute your products. How can I do this?
To distribute our products, you only have to contact us through the form on this website, informing us of your location and, if possible, your area of activity.
How can I redeem a discount coupon?
You can enter it in the first step of the purchase process or in the shopping basket, in the space labelled ‘Coupon code’ and then clicking on ‘Apply coupon’ to activate the discount.
How can I create an account?
On the top menu, the option marked ‘My account’. In this section, you can access your account if you already have one or register with your information if you have not done so previously.
you already have one or register with your information if you have not done so previously.
If you prefer, you may also register during the checkout process.
How can I subscribe or unsubscribe from the newsletter?
You can subscribe to the Panadería Artesana Obando newsletter at the bottom of our website, in the section labelled ‘Subscribe to our newsletter’. To unsubscribe, you can do so manually using the button that appears at the bottom of each of our emails ‘Remove your subscription from this list’ or by sending us an email to info@panaderiaobando.com, informing us of your intention to unsubscribe from our newsletter.