General purchase conditions
The present General Conditions have been developed in accordance with the provisions set forth in Law 34/2002 on information and e-commerce society services; Law 7/1998 on General Contractual Conditions; Royal Decree 1906/1999, which regulates telephone and electronic contracting with general conditions in the development of article 5.3 of Law 7/1998; Royal Legislative Decree 1/2007 of 16 November, which approved the Consolidated Draft of the General Law for the Protection of Consumers and Users and other complementary laws; Royal Decree 14/1999 regulatory of Electronic Signature; and any other laws that may apply.
The general sales conditions described below shall apply to contractual relationships between any User of the www.PANADERIAOBANDO.com website and the PANADERÍA OBANDO S.L. company. These general sales conditions are the only applicable terms and shall prevail over any other conditions, unless special dispensation is explicitly agreed to in writing. PANADERÍA OBANDO may occasionally modify certain provisions of these general conditions, and it shall, therefore, be necessary that they be read before each visit to the website. The placing of an order implies full acceptance of these general conditions of sale.
PANADERÍA OBANDO shall not accept any other clause that accompanies an order placed by the Customer or any other document (such as the Customer’s General Conditions of Sale) that may be contrary to or that may add a new element to the present General Conditions.
Prices and taxes
Los productos vendidos por PANADERÍA OBANDO, S.
The products sold by PANADERÍA OBANDO, S.L. shall be invoiced at the applicable price at the time of the acceptance of the order. The prices of the articles are expressed with VAT and may change without prior notice.
– POS: all types of credit/debit cards except American Express.
– Bank transfer.
– PayPal: email@example.com (fee * over the total purchase amount).
– Cash on delivery (fee *).
Delivery and returns
Article prices do not include delivery fees. Delivery fees shall be calculated for each order according to its amount, as well as the delivery location.
If there is available stock, the delivery time shall not exceed 48-72 hours.
In the event that stock is not available, PANADERÍA OBANDO will contact the customer to confirm a delivery timeframe.
Delivery times are orientative and delays, whatever their reason, shall not result in any type of compensation. All shipments are insured for their full value.
The Customer must check the conditions of the package upon receipt and, if any anomaly were detected, must so declare on the delivery note provided by the transport agency. This step is imperative to be able to make an insurance claim in the case of damages caused by the transport.
If, upon receiving the order, the Customer finds that the items received do not correspond with those purchased, or any item or piece is missing, he or she must so inform the company as soon as possible, always within 2 business days, along with the invoice number. PANADERÍA OBANDO shall proceed to issue the corresponding resolution at no cost to the customer.
– Commercial return (D.O.A.)
– Return for defective delivery.
– Defective product warranty (R.M.A)
Commercial return (D.O.A.)
This occurs when the customer wishes to return any product without the presence of any type of incident; be it for regret, change of mind, or that the product does not correspond exactly with the description and photo on the website, the product is not to the customer’s liking. This return must be made within 7 business days. You must contact us on +34 954 860 743 (our customer support schedule is Monday to Friday from 10AM to 2PM and 4PM to 7PM. Saturdays from 10AM to 2PM, except Sundays and holidays) or by email: firstname.lastname@example.org
What is the standard procedure?
We will inform the customer of the acceptance of the return and the delivery address, which must be clearly indicated on the package. The customer must send us the product within 4 days of our communicating the acceptance of the return. (Returns outside this timeframe shall not be accepted.) This shall not apply to products that are unsealed, without their original packaging, damaged, or products in a blister pack with packaging that has been broken or opened.
Products must arrive in the same condition in which they were sent; that is, having all their original packaging, instructions and components that the product comprises.
Returns that do not comply with these conditions shall not be accepted.
In this case, the delivery fees shall be charged to the client, both those of the original delivery (which PANADERÍA OBANDO shall discount from the total amount of the return), as well as the subsequent delivery fees to our warehouses, which the client shall have to carry out, in addition to any commissions produced by the method payment (if applicable). Freight collect deliveries will not be accepted.
Return for defective delivery
This occurs when the product delivered does not coincide with the order specifications or when it has been impacted and damaged externally during shipment.
If the package you have received is damaged, it is imperative that you indicate this on the transporter’s delivery note at the time of receipt, inform us immediately (within a period no greater than 24 hours from receipt) by sending us an e-mail at email@example.com or by calling us on +34 954 860 743. Our customer support is available Monday to Friday from 10AM to 2PM and 4PM to 7PM, Saturdays from 10AM to 2PM, Sundays and holidays closed. Once we receive said e-mail or phone call, we will begin to process your return.
The standard procedure shall be as follows:
We will contact you by phone or e-mail and provide you with the return number, which must be clearly marked on the package. Thereafter, we will send a transporter to your address for the collection, and we will proceed to send you the correct product.
We will keep you informed by e-mail throughout the process.
PANADERÍA OBANDO shall cover all collection and delivery fees for this type of return.
Defective product warranty (R.M.A)
This occurs when the product is defective.
In this case, return fees are not included. You must send it by transporter to our address, which is provided on the home page.